John Carr
johncarrjr@gmail.com
PROFESSIONAL SUMMARY: Accomplished IT Professional with over 20 years of senior-level experience in systems/network administration.
TECHNICAL SKILLS: Access, Adobe CC, Active Directory, Android development, Antivirus, Backup Exec, Cisco, Crystal Reports (XI), CS6, data center operations, database servers, DHCP, DNS, Exchange, FTP servers, information architecture, IIS, MS SQL, network design and maintenance, SBS, security, Sonicwall, VMWare, VPN, and wireless
OPERATING SYSTEMS: Linux and Windows
PROFESSIONAL EXPERIENCE:
Consultant Self-Employed 1/99-Present
- Administered security analysis
- Maintained remote hosting server clusters and systems administration
- Developed operational manuals
- Wrote business plan
- Updating and fixing nonprofit website
Movie/Video Crew
- Script Supervisor(Greener), Producer(Intent & Red Zone), Co-Producer(Night of the Living Dead: Contagion), Writer(Warning Signs), Camera Crew(One Night Alone), Writer/Director(zombie commercial), Production Assistant(The Factory on Fifth) and Production Manager(Chick Book)
Sales Executive Hook 42 1/17-5/17
- Responsible for all sales functions.
- Helped grow company from 15 to 20 employees in three months
- Established RFP Sales process
- Helped close over $500,000 in sales
IT Manager U.S. Graphite – Saginaw, MI 02/08-4/13
- Maintained Cisco routers and VPN
- Implemented VMWare servers
- Supported computer and network connections for 70 employees
- Created new Crystal Reports (XI) reports to optimize business efficiency
- Migrated the company system to adhere to Shoptech’s E2 ERP standards (ISO manufacturing software)
Tier 2 Technical Support Lead E4E – Phoenix, AZ 12/06-9/07
- Directly supported Sonicwall firewall customers and partners with advanced network issues
- Assisted with reorganization and implementation of E4E’s training program for technicians
- Informed network administrators in creation of NAT, Firewall, and route policies
- Deployed SSL-VPN devices to establish VPN security over HTTPS for remote users
- Diagnosed network issues, instructing the administrators of root causes
Specialty Teams Technical Supervisor IPowerWeb – Phoenix, AZ 7/05-1/06
- Supervised 30 senior technical staff members
- Mentored and developed entry level call center representatives into Tier 2 level system administrators
- Developed Linux training for new employees
- Responsible for the further development of advanced groups within technical support:
Transfers team: processed all domain changes for customers
Leads team: supported first tier technical support representatives
Escalations team: handled issues from the CEO and management,
Tier 2 team: fixed server level issues and most complicated customer issues
Supervisor XO Communications – Saginaw, MI 12/01-2/04
- Supervised a team of 11 senior customer representatives to support the general customer care team
Director of Networks & Systems MarchFIRST (USWeb/CKS) – Cupertino, CA 4/98-4/00
- Developed successful teams of network planners, developers, quality engineers and system administrators
- Administered e-commerce applications
- Designed, implemented and maintained the system and network aspects of major e-commerce websites
- Responsible for hosting relations, hardware, OS, facilities, monitoring, and network support
Infrastructure Manager
- Created and managed team to support M1’s e-commerce engineering group
- Designed and maintained data center space for 125 systems (development, support, testing and Q/A)
- Responsible for facilities, asset management, DNS, source code repository, bug tracking, load testing, intranet sites, backup, and security
EDUCATION:
Bachelor of Business Administration Major: Management April 2005
Northwood University – Midland, MI GPA: 3.67/4.0 – Graduated cum laude